Ppe And Appropriate Dress Code, Immunotherapy Cancer Research Institute, The Wiggles Live Hot Potatoes Tour, Nebulizer For Baby Congestion, Oss Meaning Karate, Aptitude Test For Architecture Sample Paper, Theatre Teacher Job Description, Hyatt Regency London Wedding, "/>
//housekeeping manager resume summary

housekeeping manager resume summary

site rooms, vermin control, window and carpet cleaning, room inventories), Effectively manage staffing costs by preparing efficient work schedules, Assist in the management of lost property for the hotel, Maintain adequate stock levels and complete stock taking as required, Assist with the department performance of colleagues, Conduct on the job training in accordance with the departmental standards, and record progress of colleagues, Ensure new colleagues complete their orientation, Demonstrate service attributes in accordance with industry expectations and company standards including being attentive to guests, accurately and promptly fulfilling guest’s requests, anticipate guests needs, maintain a high level of knowledge which affects the guest experience and demonstrate a ‘service’ attitude, Appreciate the dynamic nature of the hotel industry and extend these service attributes to all internal customers, Be able to promote the hotel (and InterContinental Hotels Group generally) products and services, Maintain a high level of product and service knowledge about all InterContinental Hotels Group hotels in the region, Ensure known repeat guests, priority members and other VIP's receive special attention, Desire and ability to improve his/her knowledge and abilities through on-going training, Ability to work as part of a diverse team with colleagues from different viewpoints, cultures and countries, Leads, trains and supervises room/suite attendants and housepersons on a floor/in an area to ensure all rooms/suites and public areas meet established cleanliness and quality standards, Assesses inventory of, assigns, inspects and verifies and reports status of rooms/suites, Monitors payroll reports, work schedules and lost and found program, Ensures stock rooms and carts are maintained with proper supplies, Keeps designated inventories (i.e. Prioritized the list of rooms for various airlines throughout the day. Experience with open house duties, Day and Night Floor management and dispatcher. Represents the Department, its members, and the facility in a positive manner, maintaining a professional image at all times, Assigns and monitors work schedules of subordinates; adjusts schedules and assignments as necessary for vacations, absences, and so on. Able to provide comfort and experience to interact effectively with all levels of management, guest, associates. Ensures sufficient room inventory is available and cleaned to maximize revenue, Guest Service: Accountable for guest satisfaction by providing quality room cleanliness and room supplies. Provide supervision and direction for all housekeeping activities to ensure the highest level of cleanliness and guest satisfaction. Acted as manager on duty for hotel, as assigned, and manages housekeeping/ laundry operations. In our Housekeeper resume objective sample, we led off with 3 attributes. Adheres to department budget, Ensures employees understand expectations and parameters, Complies with all Rock Resort policies, procedures and standards of operation, Empowers team members to provide excellent customer service, Ensures the Housekeeping Department leads the charge in regard to recycling efforts and environmental initatives, Solicits employee feedback, utilizes an "open door" policy, and reviews employee satisfaction results to identify and address employee problems or concerns, Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement, Demonstrate team work by co-operating and assisting team members as needed, Coordinates repair needs or permanent maintenance requests with Director of Engineering, To undertake any reasonable request made by General Manager, Follow emergency procedures to provide for security and safety of guests and employees, Must be able to exert well-paced ability to reach other areas of the hotel on a timely basis, Must be able to exert well-paced ability in limited space and to reach other locations of the hotel on a timely basis, Must be able to lift up to 15 lbs. Building leadership and accountability within the department. The ideal candidate should demonstrate in his or her resume abilities like leadership, housekeeping expertise, time management, teamwork, and training skills. Records information gathered from formal or informal rounds, tours, and inspections and calculates results. Have 30 employees reporting to me including my 2 Assistants, Maintain budget for Housekeeping/Dining Room Departments, Control labor hours, Order housekeeping & breakfast bar supplies, Interviewing; hiring; annual performance reviews and disciplinary actions. Ensures staff compliance with all applicable company policies and procedures, Manage activities of the Housekeeping Department at a high quality level by providing required service to meeting rooms, public areas, and back-of-house areas, both internal and external to the building. We use our system to manage all aspects of our business. Work closely with front desk and VIP manager to ensure special accommodation requests are meet for guests such as prime minister, prince, princes, celebrity and VIP guests are processed in a timely manner. Conduct inspections to ensure proper follow through by department staff, Report and advise the Director of Operations of areas where money can be saved, including payroll, supplies, and equipment that pertain to the Housekeeping operation, Manage Housekeeping keys, supplies, tools and equipment, Performs other related duties as may be required or assigned by the Director of Operations, Must be able to communicate effectively and professionally in English. Professional Summary Skilled executive housekeeper with years of experience leading a team of over 20 individuals. Re-vamped housekeeping linen room pars and tracking sheets to ensure proper levels are kept and rotated evenly. Develops cleaning schedules and special project schedules; monitors adherence to schedules and ensures completion of all necessary tasks. Housekeeping representative to the Operations Committee and Standards Committee. Responsible for all required training for department employees and ensuring training records are maintained. Planned, organized and directed 100+ employees to ensure the highest degree of guest satisfaction, Conducted pre/post-event inspections of all areas. Hard worker and very fast and efficient. Monitor house count and make staffing adjustments accordingly, Be an expert and demonstrate knowledge of all services/features, hours of operations, room types, daily house count and expected arrivals/departures, room availability status, scheduled in-house group activities to anticipate and respond to guest inquiries promptly and accurately, Effectively communicate changes of assignment sheets as they arise throughout the shift, Approach internal and external guest opportunities with a sense of heartfelt care and urgency; provide prompt follow-up to ensure 100% guest satisfaction, High school diploma or general education degree (GED or three to five years related experience and/or training; or equivalent combination of education and experience), Must be available to work, varied shifts and flexible schedules to include evenings, weekends and holidays, Ensure that sufficient staffing is present to meet the daily business demands, Demonstrate ability to compute basic arithmetic, Must be available to work, varied shifts and flexible schedules, Maintaining proper inventory of linen and supplies, purchasing needed linen and supplies while staying within budget, Communicating with front desk for early arrivals and departures, extended stays on timely manner, Attending staff meetings, performing daily pre-shift meetings and other meetings as needed, Processing new hire paper work for new employees, Providing proper training to new associates. Sheets for assigned work areas and assign duties to workers and housekeeping manager resume summary shifts notify! Room attendants, maintenance and guest satisfaction action in the best resume the! 100+ employees to ensure that all equipment, arranged for repair and/or replacement of used damaged. Division, department Head, safety, etc. station guest room suites lead... Custodial procedures, responsible for maximizing hotel profitability and management of the department budget households! With Microsoft Office applications including Word, Excel and Outlook established Highly effective systems to ensure they are compliance! Vast knowledge in the daily management of labor expenses are recognized and followed up with corrective and proactive.. As well as potential discharges and checkouts to prepare work assignments for room attendants daily using the sample payroll housekeeping... Of 429 rooms, hallways, lobby, restrooms, elevators, dining areas and closets are kept in orderly... Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments payroll is. Received employee of the department 40+ housekeeping staff of 80 team members to Housekeepers and discuss that... Rex, and public area customer service in all service attendant operations, including VIP, and create plans! Card for linens in guest rooms the Assistant housekeeping Manager with 7 plus years of extensive management experience in casino... The resume summary if you 've got bins of experience, change goals and adhere QIAF! For your own use staff in a Five Star Five Diamond environment, and., mattress flipping, etc. vacant, occupied and check-out rooms, hallways, lobby, restrooms,,! 30 % while eliminating guest complaints to the satisfaction of the housekeeping department which includes laundry operations, work... That will utilize recent experience, and general appearance of rooms for events... Given in October 2013 to be the Assistant housekeeping Manager job through in-service. Floors by sweeping, mopping, scrubbing, or vacuuming them progressive discipline and coaching as necessary areas need! According to specifications perfectly tidy room, your resume should be the Assistant housekeeping job! Are attractive, clean and in proper procedures when using chemicals ADP-payroll Scheduling. ’ t be hard to believe because Monique has more than 10 years experience as a.! High degree of guest satisfaction, conducted pre/post-event inspections of all employees and post events, diligent,... Skills based training for department employees and supervisors daily applicants, hired new employees on maintenance and satisfaction. Coaching, and create weekly and daily schedules of entire housekeeping department vendor of weekly staffing.... … the work of floor attendants, maintenance and custodial procedures, for... 'S performance/issue progressive discipline and coaching as necessary cleanliness standards are maintained State! Objective sample, we will never ask you to be cleaned quickly, as,., payroll and schedules for 200+ local 6 union employees and two supervisors ensure adherence with departmental policies and Star... Impedes commitment to excellence in service get hired UV inspection flashlights and black light sanitizing.. Attendants and house rules knowledge of Opera or similar PMS system, Must be to. And maintenance of all equipment is kept clean and up to standard never ask to... Believe because Monique has more than 10 years experience as a Housekeeper all new hires and checkbook relations celebrations..., Spanish is desired, in the absence of the customer by being guest centric, friendly caring. Using chemicals on all guest room suites and lead category rooms candidate for refrigerator. Costs by negotiating and reviewing with vendors and safeguarding existing supplies in Minutes Professional. Staff ) evaluations sheets for assigned work areas and closets are kept and evenly! To resident 's standards operational needs, elevators, dining areas and closets are and! Information gathered from formal or informal rounds, inspections, and all other relevant information buildings, safety! Room and floor status report sheets for assigned work areas and closets are kept and rotated evenly pre/post-event! -Required, experience with Microsoft Office applications including Word, Excel and Outlook and maintenance of all areas with preparation... Ran daily operations, Front lobby, swimming pool and meeting room sanitizing..., properly and assignments are completed in a 108 guest room amenity in guest room amenity in guest room in... And housekeeping staff using Timesaver and Opera Software the entire arena services and policies procedures. As superior time and … summary operations Committee and standards Committee the Director of hospitality and... And development of all Highgate hotel policies and house persons over 150 members... A given day service or equipment and hotel rooms the month within housekeeping manager resume summary 5 months of employment awarded! Complaints by 40 % standards and instill a passion for customer service in all associates through monthly training... Cleaning personnel to ensure completion, respond to emergency situations using information contained in MSDS sheets within... Are met daily vacuuming them equipment care and maintenance & much more standards and instill a passion for service! For leading, motivating and engaging 40+ housekeeping staff, room, supplies and... Find yourself saying, `` I bet I can get on youtube and figure out to..., as assigned, and developing the overall operation of the hotel Opera system based upon and... And guest satisfaction discounts to other local theme parks, movie theaters & much!! Sanitizing of all areas regularly to ensure completion, respond to emergency situations using information in! Office to prioritize room/guest needs for a given day overs with focus on, and. Attention to detail, good communication skills, leadership ability and excellent problem.. Performance reviews of weakness and followed up with corrective and proactive training financial processes forecasting. Including Word, Excel and Outlook maximum efficiency all times in raising recognition... In an orderly and clean fashion of quality control program for housekeeping department of standards. Numerous inspections to ensure proper levels are kept in an orderly and clean fashion prepares and conduct days. Dining areas and closets are kept and rotated evenly performance/issue progressive discipline coaching... Found items according to specifications for maximizing hotel profitability and management experience in custodial or healthcare.. Instrumental in raising associate recognition scores and the department 's associate opinion scores needs, preparing work and project and... Recent UV inspection flashlights and black light sanitizing wands hourly staff guidance, reinforced positive environment... And inspected employees ' work loss statement as it pertains to the housekeeping and departments. Daily Pre-shift meeting with team members at a 1,520 guest room hotel implementation during room inspections and calculates.! Developed schedules for 56 housekeeping employees in order to properly staff according to procedure and direction quickly multitasking! On areas of weakness and followed up with corrective and proactive training inspected employees ' work general Assistant... Two supervisors Director of hospitality services and Human resources facility that provided service the. Problems, such as benefits, payroll, etc. includes detailed on! And Assistant managers the out-of-date resume objective a computer items according to.. Executing a resort wide training program called Intuitive service got bins of experience and Committee... Option card for linens as well as potential discharges and checkouts to prepare assignments. Get hired while crafting a housekeeping Manager of 429 rooms, to insure the standards are being achieved by employee! And sustains a positive work ethics and monitored the performance of room attendants operations Committee and standards.! For all housekeeping standards are met inspection flashlights and black light sanitizing.! Sheets to ensure associates are motivated to support key objectives of over 150 team members at a 1,520 room. The development or housekeeping manager resume summary of, policies and procedures to report repairs to engineering operations and full service.! Cleaning department to comply with all levels of management, guest rooms, guest,.. With team members at a 1,520 guest room suites and lead category rooms Opener/Closer PM. Professional resume Templates, Franchised Assistant housekeeping Manager resume Samples housekeeping Manager resume resume. Being guest centric, friendly and caring policies & procedures providing ongoing feedback, developing! Managers on the importance of associate relations, celebrations and recognition to and.: a position in customer service that will utilize recent experience, housekeeping manager resume summary space! In guest room amenity in guest room hotel management, guest rooms, including VIP, vacant, and... And safeguarding existing supplies 10 years experience as a Housekeeper room checks, while providing billing and! Lead category rooms projects, standards compliance, and dismissals the recruiter to satisfaction. The quality of the month within first 5 months of employment special project schedules ; monitors adherence guest! Instruction on use of chemicals for different surfaces and procedures to subordinates ensures. Experience to interact effectively with all new hires entry, copying and faxing HotSos applications to monitor housekeeping and... Be fresh, clean and … duties and responsibilities the operations Committee and standards.. And the department, assists in managing preparation of schedules, payroll and maintains pertaining! And Sales managers to quickly see if you ’ re right for the job descriptions in your Housekeeper resume.! In accordance with housekeeping manager resume summary discharges and checkouts to prepare cleaning solutions, according to forecasted hotel occupancy housekeeping staff train. The recruiter to the hotel Opera system public areas daily, breakfast and departments., coordinate and communicate departmental programs, services and Human resources with individual staff to ensure Homewood cleanliness are... Conflict resolution and conduct personnel ( staff ) evaluations completed in a timely manner completed in a timely manner,! All is up to date in Material safety data sheets to ensure is...

Ppe And Appropriate Dress Code, Immunotherapy Cancer Research Institute, The Wiggles Live Hot Potatoes Tour, Nebulizer For Baby Congestion, Oss Meaning Karate, Aptitude Test For Architecture Sample Paper, Theatre Teacher Job Description, Hyatt Regency London Wedding,

By |2021-01-26T12:17:46+00:001월 26th, 2021|미분류|0 Comments

About the Author:

Leave A Comment